Due to patient confidentiality, insurance companies do not always disclose details of a patient’s dental insurance plan to the provider. Because every dental plan has different coverage, it can be difficult for us to be sure as to what/how much is covered. Therefore, it is important for the patient to understand their dental insurance plan, and communicate with the administrative staff the details of their coverage. Sometimes the information given from insurance companies can be quite confusing. However, the staff at Expressions Dental™ are more than happy to help explain your insurance to you, provided we are given the correct documentation to do so. We are also able to send a pre-determination to insurance companies for an accurate estimate of coverage for a specific procedure, with patient consent. Depending on the insurance company, the response will either be sent to the patient or the office. If it is sent to the patient, we ask you bring the pre-determination in for review and discussion to help you better understand your coverage. If it is sent to the office, we will review the coverage and call the patient with the information.